FAQs - FAQs by Department
Wastewater Department
- Do I have to be home when the Rochester Wastewater Department checks the main line?
- I am digging on my property. Can you tell me where the sewer line from my house to the City's main line is located?
- I have a bad "sewer gas" odor/smell in my home. What should I do?
- I have a problem with my sewer billing. Who should I call?
- I have water backing up into my home from my sewer drains. What should I do?
- I want to connect to the City's main sewer line. How do I go about this?
- The drains in my house are plugged or draining slowly. What should I do?
- The street in front of my home, or at an intersection near my home, is flooding during a storm. Who should I call?
- What are the hours I can call for the Rochester Wastewater Department's assistance to check or clean the City's main line servicing my home?
- What does the Rochester Wastewater Department charge for checking or cleaning the City's main line, and are there any restrictions on what they can do for me?
Water Department
- A water pipe in my house has broken, what should I do?
- How many fire hydrants are in the Rochester?
- How much water main is in Rochester?
- My water is discolored/has an odor, what should I do?
- My water sometimes takes like water from a swimming pool. Why would this be?
- What are some steps that I can take at home to conserve water?
- What is normal water pressure level to have at my home?
- What is the hardness of the city's water?
- What kind of chemicals do the city add to the water?
- What part of my water line does the city maintain?
- Where does the city water come from?
