FAQs
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What does the Rochester Wastewater Department charge for checking or cleaning the City's main line, and are there any restrictions on what they can do for me?
There is no charge for the homeowner to have the City's main line checked or cleaned.
What are the hours I can call for the Rochester Wastewater Department's assistance to check or clean the City's main line servicing my home?
You may call the Rochester Wastewater Department, 24 hours a day at 574-223-3485.
The drains in my house are plugged or draining slowly. What should I do?
If only one drain is draining slowly or plugged, and all other drains are working well, it is most likely a problem you will have to handle yourself or obtain the services of a plumber or private sewer contractor.
I have a bad "sewer gas" odor/smell in my home. What should I do?
The most commons way a sewer odor can enter your home is through sewer drains in your home.
I have water backing up into my home from my sewer drains. What should I do?
Call the Rochester Wastewater Department and request a check for possible blockage or obstruction in the City's main line.
I have a problem with my sewer billing. Who should I call?
You should call the Water Department office, located at City Hall, at 574-223-3412 from 7:30 a.m. to 4:30 p.m. Monday through Friday.
The street in front of my home, or at an intersection near my home, is flooding during a storm. Who should I call?
The Rochester Wastewater Department is responsible for surface drainage from streets.
Do I have to be home when the Rochester Wastewater Department checks the main line?
No. The Rochester Wastewater Department employees will be checking the street or alley line only so the homeowner who placed the blockage call need not be present.
I am digging on my property. Can you tell me where the sewer line from my house to the City's main line is located?
In most cases, the Rochester Wastewater Department does not know where the lateral sewer line from a house to the main line is located on private property. The homeowner should be aware that Indiana law requires notification before digging occurs. Call Indiana Underground Plant Protection Services at (800) 382-5544 or Indiana (811) at least 2 working days before you dig. This number is answered 24 hours a day, 7 days a week.
I want to connect to the City's main sewer line. How do I go about this?
You can contact the Rochester Wastewater Department at 574-223-3485 to discuss sewer tap fees and permitting.
A water pipe in my house has broken, what should I do?
Attempt to shut off using your basement shut-off first.
What part of my water line does the city maintain?
The City water department maintains the customer water line from the shut-off in your yard, out to the water main in the street.
My water is discolored/has an odor, what should I do?
Let your water run for a few minutes and if it does not clear up then you can contact the city's utility office for any current information and if needed they will dispatch a water dept. employee who will investigate the problem.
What is the hardness of the city's water?
The city measures the hardness of the water in part per million.
What kind of chemicals do the city add to the water?
The city water department adds polyphosphate, chlorine, and fluoride.
Where does the city water come from?
The city water comes from 5 wells that are located at the water plant.
How many fire hydrants are in the Rochester?
The city of Rochester maintains 450 fire hydrants throughout the city.
How much water main is in Rochester?
There is 60 miles of water main throughout the city.
My water sometimes takes like water from a swimming pool. Why would this be?
It is possible for chlorine levels to become slightly higher than average, but more than likely results from chlorine levels being too low.
What are some steps that I can take at home to conserve water?
Some simple steps that you can take at home to conserve water are:
What is normal water pressure level to have at my home?
The city maintains a PSI range of 50 to 55 PSI (pounds per square inch).
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